Mountain Hike Nepal Pvt. Ltd. Govt. Registration No: 189775/74/075 | PAN: 606706632 Last Updated: Jan 2026
Before you book a trek or tour with Mountain Hike Nepal, please read these Nepal trekking terms and conditions carefully. By confirming your booking, you accept all policies stated on this page. Furthermore, if you book on behalf of a group, you confirm that every participant has read and agreed to these terms.
Mountain Hike Nepal is a government-registered trekking company based in Kathmandu. We operate treks across the Everest, Annapurna, and Langtang regions, as well as tours to Tibet and Bhutan. Therefore, our terms and conditions reflect the operational realities of adventure travel in Nepal, including permit systems, weather dependency, and high-altitude risk.
These terms protect both you and our team. Please take a few minutes to read them in full.
By booking any trek, tour, or travel service with Mountain Hike Nepal, you fully accept these Terms and Conditions. If you book on behalf of a group, you confirm that all participants have read and agreed to these terms.
Mountain Hike Nepal confirms your booking only after receiving the required deposit in full. Until we receive the deposit, your booking remains provisional. As a result, we reserve the right to release your dates to other clients without advance notice.
Remaining balance: You must pay the full outstanding balance in Kathmandu before your trip departs. We confirm any alternative arrangement only in writing.
The deposit you pay to Mountain Hike Nepal is a non-refundable Service Reservation Fee. As soon as we receive your deposit, we commit those funds to secure your trip. Specifically, we use the deposit to cover:
Consequently, these costs are incurred immediately. Moreover, they are non-recoverable regardless of when a cancellation occurs.
The deposit is non-refundable under all circumstances, including but not limited to:
Therefore, by paying the deposit, you explicitly acknowledge that it constitutes full compensation to Mountain Hike Nepal for costs already committed at the time of booking.
Although the deposit is non-refundable in cash, Mountain Hike Nepal offers a credit option where applicable. The following conditions apply:
| Credit Detail | Policy |
|---|---|
| Valid for | 2 years from the original booking date |
| Applicable to | Any Mountain Hike Nepal trip |
| Transferable | To an immediate family member only |
Certain costs are deducted from the deposit before we calculate any credit, because these are third-party payments we cannot recover. These include:
You must submit all cancellation requests in writing by email to [email protected]. We do not accept cancellations by phone, WhatsApp, or any other informal method. Additionally, a cancellation takes effect only when Mountain Hike Nepal confirms it in writing.
| Notice Period Before Departure | Amount Mountain Hike Nepal Retains |
|---|---|
| 60 days or more | Deposit only — we refund the balance |
| 30 to 59 days | 25% of total trip cost + full deposit |
| 15 to 29 days | 50% of total trip cost + full deposit |
| 0 to 14 days | 100% of total trip cost — no refund |
| No-show | 100% of total trip cost — no refund |
Note: “Total trip cost” refers to the full agreed amount at the time of booking. We always retain the deposit in addition to the percentage shown above, unless the deposit already covers the retained amount.
You must submit all requests to change departure dates, destinations, or trip types in writing as early as possible. Mountain Hike Nepal will make reasonable efforts to accommodate your request. However, changes depend on:
Mountain Hike Nepal cannot guarantee that all change requests are possible, particularly during peak trekking seasons. If we cannot accommodate your request, the original booking terms and cancellation policy apply.
If you voluntarily leave your trip before its scheduled completion — for any reason, including illness, injury, personal choice, or family emergency — the following applies:
Mountain Hike Nepal reserves the right to modify any itinerary before or during a trip. We may do so due to:
Above all, we make all modifications with client safety as our primary concern.
Mountain Hike Nepal provides no refund, discount, or compensation for itinerary changes, regardless of their scope or duration. Furthermore, any additional costs from changes — such as extra accommodation nights, meals, or alternative transport — are entirely your responsibility.
Mountain Hike Nepal accepts the following payment options:
All international bank transfer fees, intermediary bank charges, and currency conversion costs are your responsibility. The full agreed amount must arrive in our account net of all fees.
You must complete the full remaining balance before departure. If the balance is not received on time, Mountain Hike Nepal reserves the right to cancel the booking without refunding the deposit.
Travel insurance is mandatory for every client who treks or tours with Mountain Hike Nepal. Your policy must cover, at a minimum:
We strongly recommend consulting a specialist travel insurance provider familiar with high-altitude adventure travel. For reference, you can review guidance from organizations such as the Himalayan Rescue Association when planning your coverage.
Mountain Hike Nepal does not procure, advise on, or manage travel insurance. We are not responsible for gaps in your coverage, claim outcomes, or disputes with your insurer. Clients who travel without valid insurance do so entirely at their own risk. Moreover, we reserve the right to require proof of insurance before departure.
You must be in adequate physical and mental condition for your chosen trek or tour. Trekking in Nepal — especially at altitude — is physically demanding. Consequently, it is your responsibility to prepare and train appropriately before departure.
You must disclose all pre-existing medical conditions to Mountain Hike Nepal in writing before we confirm your booking. This includes, but is not limited to:
Failure to disclose relevant conditions may result in removal from the trip without refund.
Mountain Hike Nepal reserves the right to exclude any client from a trip if our guide or staff judge that:
In such cases, we do not provide a refund.
All Mountain Hike Nepal guides and staff are responsible for the safety and wellbeing of every client on trek. Therefore, you must follow all instructions from guides and senior staff at all times.
Mountain Hike Nepal removes any client from a trip — without refund — in cases of:
Trekking and adventure travel in Nepal carry significant inherent risks. These include, but are not limited to:
Therefore, you must understand and accept these risks before booking.
Mountain Hike Nepal — including our directors, employees, guides, porters, and partner organizations — is not liable for:
By booking with Mountain Hike Nepal, you confirm that you voluntarily accept all risks associated with your chosen trip. Moreover, you participate entirely at your own risk.
Mountain Hike Nepal is not liable for failure to deliver services due to events beyond our reasonable control. These include, but are not limited to:
In force majeure situations:
Domestic flights in Nepal — including those to Lukla (Tenzing-Hillary Airport) for Everest treks and Jomsom for Annapurna — operate entirely subject to weather conditions. As a result, delays and cancellations are common. Mountain Hike Nepal has no control over airline schedules or flight decisions.
If domestic flight delays or cancellations result in extra accommodation nights, meals, or alternative transport, these costs are not included in your trip price. Furthermore, all additional costs are your sole responsibility. Our team will assist with arrangements, but we cannot cover these expenses.
Accommodation on trekking routes in Nepal follows teahouse and lodge standards, based on local availability. Standards vary significantly by location, altitude, and season. Mountain Hike Nepal does not own or directly control teahouse accommodation.
During peak trekking seasons (March–May and October–November):
Teahouses on trek provide meals from a standard Nepali and basic international menu. In remote trekking areas, food variety is limited. Therefore, Mountain Hike Nepal cannot guarantee specific dietary requirements in all locations. Consequently, clients with severe allergies or strict dietary needs should inform us before departure and carry appropriate supplementary food or medication.
You are solely responsible for ensuring:
Mountain Hike Nepal assists with permit arrangements where included in your package. However, we bear no responsibility for visa refusals, entry denials, or documentation issues. For official Nepal visa information, you can visit the Department of Immigration Nepal.
Mountain Hike Nepal may use photographs, video footage, and other media captured during trips for marketing, promotional, and educational purposes. This includes use on our website, social media channels, and printed materials.
If you do not consent to the use of your image or footage, you must notify Mountain Hike Nepal in writing before your trip departs. We do not accept notification after the trip has started.
Tours to Tibet and Bhutan operate under strict government regulations, mandatory group permits, and advance payment requirements to authorized local operators. As a result, these trips follow different policies from standard Nepal-based trekking.
We confirm payment terms — whether partial advance or full payment — in writing via email before we finalize your booking. Once we receive any payment for these trips, it becomes strictly non-refundable.
For Tibet and Bhutan tours specifically:
In the event of cancellation:
By booking a Tibet or Bhutan tour, you confirm that you have read, understood, and accepted these stricter non-refundable conditions. You also acknowledge that these trips operate under different policies from our standard Nepal treks.
Some Mountain Hike Nepal trips operate as group joining departures or in coordination with trusted local partner companies. We organize these arrangements to ensure better logistics, availability, and service quality.
In such cases:
This is a standard and legitimate practice in the Nepal travel industry. Regardless of operational arrangements on the ground, Mountain Hike Nepal remains your primary point of contact for all bookings, communications, and concerns.
These terms and conditions apply to all bookings made with Mountain Hike Nepal through any channel, including:
There are no exceptions. All bookings — regardless of how you initiated them — are subject to these terms in full.
These Nepal trekking terms and conditions are governed exclusively by the laws of Nepal. Furthermore, any disputes arising from bookings, services, or these terms fall under the exclusive jurisdiction of the courts of Kathmandu, Nepal. By booking with Mountain Hike Nepal, you agree to Nepali jurisdiction for any legal matters relating to your trip.
Paying any amount to Mountain Hike Nepal — including the deposit — constitutes full and unconditional acceptance of these terms and conditions. By making payment, you confirm that:
If you book on behalf of a group, you confirm that all participants have read and agreed to these terms and conditions. Additionally, you accept personal responsibility for ensuring that your group complies with all policies.
Mountain Hike Nepal is ready to help you plan your perfect Himalayan adventure. Whether you are planning your first trek to Everest Base Camp, an Annapurna Circuit journey, or a remote Langtang Valley Trek, our experienced team is here to guide you every step of the way.
If you have any questions about our Nepal trekking terms and conditions, please contact us before booking. We are happy to clarify any policy.
📱 WhatsApp: +977-980-1054414 📧 Email: [email protected] 🌐 Website: mountain-hike.com 📍 Address: Thamel, Kathmandu, Nepal
These terms and conditions were last reviewed and updated in Jan 2026. Mountain Hike Nepal reserves the right to update these terms at any time. The version published on mountain-hike.com at the time of booking applies to your reservation.
